Privacy Policy

Privacy Policy

Last Updated: 7 October 2026

At Kivo Fashion, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Kivo Fashion (“Kivo Fashion”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit, browse, or make a purchase through kivofashion.com (the “Site”), or otherwise interact with us.

By using the Site, you acknowledge the practices described in this Privacy Policy, subject to your rights and choices under applicable law.

1. Personal Information We Collect

The information we collect depends on how you interact with Kivo Fashion.

Information You Provide

When you place or attempt to place an order, contact us, create an account where available, or otherwise interact with our services, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Email address

  • Mobile/telephone number

  • Order details and purchase history

  • Information provided in customer-support communications

  • Payment transaction information and payment status

  • Other information you voluntarily provide to us

We do not intentionally collect more personal information than reasonably necessary for the purposes described in this Privacy Policy.

Information Collected Automatically

When you browse our Site, certain technical and usage information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone and approximate location information derived from technical data

  • Pages and products viewed

  • Search and interaction activity

  • Referring and exit pages

  • Date and time of visits

  • Cookie and similar technology information

We may use cookies, pixels, tags, log files, and similar technologies to operate, secure, analyze, and improve the Site and, where applicable, measure advertising performance.

2. Cookies & Similar Technologies

Kivo Fashion and certain third-party service providers may use cookies and similar technologies to:

  • Keep the Site functioning properly

  • Remember preferences

  • Understand how visitors use the Site

  • Improve website performance

  • Measure advertising and campaign effectiveness

  • Detect fraud, abuse, and security threats

You may be able to manage or disable certain cookies through your browser or other available privacy controls. Disabling certain cookies may affect some Site functionality.

3. Payment Information

Kivo Fashion operates on a 100% prepaid model and does not currently offer Cash on Delivery.

Payments are processed through third-party payment service providers made available at checkout.

Kivo Fashion does not intentionally store full credit-card numbers, CVV/security codes, or other sensitive payment credentials on its own servers.

Payment providers may independently collect and process payment information in accordance with their own privacy policies, security practices, and applicable legal requirements.

Kivo Fashion may retain transaction-related information such as payment status, transaction/reference IDs, payment method information, and order records where necessary for order processing, accounting, customer support, fraud prevention, taxation, legal compliance, and dispute resolution.

4. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Confirming payments and sending invoices/order confirmations

  • Arranging shipping and delivery

  • Providing customer support

  • Responding to enquiries and complaints

  • Processing approved returns, exchanges, replacements, and refunds

  • Detecting and preventing fraud, abuse, unauthorized transactions, and security incidents

  • Maintaining and improving the Site

  • Understanding customer interactions and product performance

  • Measuring marketing and advertising effectiveness

  • Communicating important service-related information

  • Sending promotional communications where permitted and where appropriate consent or another lawful basis is required

  • Complying with applicable laws, regulations, legal proceedings, and lawful requests

  • Protecting the rights, property, safety, and legitimate interests of Kivo Fashion, our customers, and other parties

5. Sharing Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

E-commerce & Technology Providers

Our online storefront and related technology providers, including Shopify and applicable Shopify apps or integrations.

Payment Service Providers

Third-party payment processors and gateways that process transactions on our behalf.

Logistics & Fulfillment Partners

Courier, shipping, fulfillment, and delivery partners who require relevant information to deliver your order.

Analytics & Advertising Providers

Service providers that help us understand website activity, measure advertising performance, and, where applicable, deliver or measure relevant advertising.

Communication & Customer Support Providers

Email, messaging, customer-support, and communication platforms used to communicate with customers.

Fraud Prevention & Security Providers

Service providers that assist with transaction screening, fraud detection, security, and abuse prevention.

Legal & Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, governmental request, legal process, or where reasonably necessary to establish, exercise, or defend legal rights.

We do not sell your personal information as a standalone commercial product.

6. Marketing & Promotional Communications

Where permitted by applicable law, Kivo Fashion may communicate promotional information about products, collections, offers, launches, or other updates through channels such as email, SMS, WhatsApp, or other communication platforms.

Marketing communications will be sent subject to applicable consent and communication requirements.

You may opt out of promotional communications at any time using the unsubscribe or opt-out mechanism provided in the relevant communication or by contacting us at support@kivofashion.com.

Please note that opting out of promotional communications will not prevent us from sending essential transactional or service-related communications, such as order confirmations, shipping updates, refund notifications, security notices, or responses to support requests.

7. Advertising & Analytics

We may use third-party analytics and advertising technologies, including services such as Google Analytics, Meta advertising tools, or other providers that we may use from time to time.

These services may use cookies, pixels, identifiers, or similar technologies to measure website activity, understand campaign performance, and provide or measure relevant advertising.

Third-party providers may process information according to their own privacy policies and terms.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, storage system, or internet-based service can be guaranteed to be completely secure.

In the event of a data security incident requiring notification under applicable law, Kivo Fashion will take the required steps in accordance with applicable legal requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders

  • Providing customer support

  • Maintaining business and transaction records

  • Accounting and taxation requirements

  • Fraud prevention and security

  • Resolving disputes

  • Enforcing agreements

  • Complying with applicable legal and regulatory obligations

Where personal information is no longer required for a legitimate or legal purpose, it may be deleted, anonymized, or otherwise disposed of in accordance with our applicable retention practices.

10. Your Privacy Rights

Subject to applicable law and any applicable limitations, you may have rights relating to your personal information, including rights to:

  • Request access to certain personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a privacy-related grievance or complaint

Certain requests may be subject to verification of your identity and applicable legal, contractual, security, tax, accounting, or other legitimate retention requirements.

To exercise an applicable privacy right, please contact us using the details provided below.

11. Children's Privacy

Our Site is intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable legal requirements. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Grievance Redressal

Kivo Fashion provides a mechanism for customers and users to raise grievances relating to our services, privacy practices, or applicable consumer concerns.

Grievance Officer: Manish Bhardwaj
Designation: Grievance Officer
Email: support.kivofashion@gmail.com

Customers may also contact our general support team at:

support@kivofashion.com

We will acknowledge and handle grievances in accordance with applicable legal requirements and our internal grievance-resolution procedures.

13. Third-Party Websites & Services

Our Site may contain links, integrations, payment services, social-media features, or other services operated by third parties.

Kivo Fashion is not responsible for the privacy practices, content, security, or policies of third-party websites or services that are not controlled by us.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal and regulatory requirements.

When we make material changes, we may update the “Last Updated” date and provide additional notice where required.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Kivo Fashion
Email: support@kivofashion.com

Principal Business Address:
Kartik Internationals, Industrial Area, Suhag Nagar, Firozabad, Uttar Pradesh – 283203