Privacy Policy

This Privacy Policy describes how Kivo Fashion ("the Site", "we", "us", or "our") collects, uses, discloses, and protects your Personal Information when you visit or make a purchase from kivofashion.com.

1. Personal Information We Collect When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: When you browse Kivo Fashion, we automatically collect data regarding your web browser, IP address, time zone, installed cookies, viewed pages/products, search terms, and interaction metrics.

    • Cookies: Data files placed on your device with an anonymous unique identifier.

    • Log Files: Track site activity, recording IP address, browser type, internet service provider, referring pages, and date/time stamps.

    • Web Beacons, Tags & Pixels: Electronic tools used to record how you navigate the Site.

  • Order Information: When you make or attempt to make a purchase, we collect your name, billing address, shipping address, contact phone number, email address, and payment confirmation details.

2. Secure Payments (PCI-DSS Compliance) Kivo Fashion operates on a 100% prepaid e-commerce model to ensure safe and verified transactions. We do not store, process, or retain raw credit card, debit card, or net banking credentials on our servers. All payment data is strictly tokenized, encrypted, and processed exclusively through trusted, PCI-DSS (Payment Card Industry Data Security Standard) compliant third-party payment gateways.

3. How We Use Your Personal Information We use your Personal Information to fulfill our core services, including:

  • Processing payments, arranging shipping, and sending invoices/order confirmations.

  • Communicating directly with you regarding order updates or support queries.

  • Screening orders for potential risk, unauthorized transactions, or fraud.

  • Optimizing site functionality, customer analytics, and ad performance.

4. Sharing Your Personal Information We share your Personal Information with trusted third-party service providers to help us run our online operations safely and efficiently:

  • E-Commerce & Analytics Platforms: We utilize Shopify to power our storefront and Google Analytics to analyze customer interaction.

  • Logistics Partners: Data is shared with our verified courier partners strictly to execute order fulfillment.

  • Legal Compliance: We may share details to comply with applicable laws, court orders, warrants, legal requests, or to enforce our legal rights.

5. Behavioral Advertising & Mobile Marketing We use your information to deliver targeted advertisements and marketing updates across social networks and search engines.

  • Social Media & WhatsApp Marketing: We may run promotional campaigns and share early notifications of new arrivals, exclusive discounts, and product launches via Instagram and WhatsApp (including our official WhatsApp Channel).

  • Opting Out: You have the right to withdraw your consent from marketing communications at any time. You can opt out of direct WhatsApp or SMS messages by simply replying "STOP", exiting the WhatsApp channel, or using the opt-out links provided in the respective platforms.

  • Ad Network Opt-Outs: You can also opt out of targeted web advertising via Facebook Ad Preferences, Google Ad Settings, or the DAA Opt-Out Portal.

6. Do Not Track Signals Please note that because there is no consistent industry consensus on how to interpret Do Not Track (DNT) browser signals, we do not alter our data collection practices upon detecting a DNT signal.

7. Data Retention & Customer Rights

  • Retention: When you place an order, we retain your Order Information for our accounting, tax, and legal records unless you request the deletion of this data.

  • Access & Correction: You have the right to request access to the personal data we hold about you, to update inaccurate data, or to request erasure where applicable by contacting customer support.

8. Grievance Officer (Indian IT & Consumer Protection Rules) In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, Kivo Fashion has appointed a designated Grievance Officer to address any discrepancies, privacy concerns, or consumer grievances. All concerns will be acknowledged within 48 hours and processed for resolution.

  • Name: [Insert Grievance Officer Name]

  • Designation: Grievance Officer

  • Email: [Insert Grievance Officer Email]

  • Social Media Handle: [Insert Grievance Officer Contact Number]

9. Policy Updates We may update this Privacy Policy periodically to reflect changes in our operational procedures, technologies, or legal requirements.

10. Contact Us For general questions regarding our privacy practices or data requests, please contact us at:

  • Official Email: support@kivofashion.com

  • Registered Office Address:

    Kivo Fashion

    [Insert Physical / Registered Business Address Here]