Shipping & Delivery Policy

At Kivo Fashion, we are committed to printing, packing, and dispatching your orders as quickly and safely as possible.

1. Shipping Charges & Free Delivery

  • Free Shipping: We are pleased to offer free shipping on all apparel and any orders with a total value above ₹499.

  • Accessory Orders: For standalone purchases of printed accessories (such as keychains, mousepads, etc.) with an order value below ₹499, a reasonable standard delivery charge will be applied at checkout.

2. Payment Methods (No Cash on Delivery)

  • To ensure swift processing and verified deliveries, Kivo Fashion operates on a 100% prepaid model.

  • We do not offer Cash on Delivery (COD) on any products. All orders must be paid in full at the time of purchase through our secure online payment gateway.

3. Order Processing & Dispatch Timelines

  • Standard Dispatch: All orders are processed and dispatched within 24 to 48 working hours of being placed.

4. Estimated Delivery Times Delivery timelines depend on your shipping address and external factors such as public holidays or extreme weather conditions.

  • Standard Delivery (Pan-India): Typically delivered within 5 to 8 working days.

  • Jammu & Kashmir and North East India: Please allow up to 10 working days for delivery due to regional logistics.

  • Exceptional Cases: In rare instances, depending on specific product availability, delivery may take up to 2 weeks.

5. Trusted Courier Partners To ensure safe and timely delivery, we route your packages through top-tier logistics partners based on your area’s pincode serviceability. Our partners include:

  • Delhivery

  • Xpressbees

  • Blue Dart

  • Ecom Express

6. Order Tracking

  • As soon as your product ships, you will receive an email containing your tracking information and a link to monitor your delivery status.

  • If you do not receive a tracking update within 48 hours of placing your order, please contact us immediately at support@kivofashion.com.

7. "Marked as Delivered" but Not Received While rare, if your tracking link shows your order as "Delivered" but you do not have the package, please follow these steps:

  • First Steps: Please check with family members, neighbors, flatmates, or your building's security/mailroom, as packages are frequently received by them on your behalf.

  • Reporting Window: If the package is still missing, you must notify us within 48 hours of receiving the delivery notification. We will immediately escalate the issue with the respective courier partner.

  • Investigation & Resolution: We will launch a formal investigation with the logistics provider, which typically takes up to 10 working days. If it is determined to be a genuine loss by the courier, we will process a full refund to you.

  • Liability Disclaimer: If we are not notified within the strict 48-hour window following the delivery notification, Kivo Fashion cannot initiate a courier investigation and will not be held liable for the lost package or any resulting financial loss.

8. Reverse Shipping Charges (Exchanges & Returns)

  • Free Reverse Shipping: We provide free reverse shipping for approved exchanges where the replacement product is of equal or higher value than the returning product.

  • Chargeable Reverse Shipping: For approved order cancellations or if you are exchanging a product for an item of lower value, a marginal reverse logistics fee will be applied or deducted from your refund amount.

9. Incorrect Address & Return to Origin (RTO)

  • Customers are responsible for providing a complete and accurate shipping address (including pin code and active phone number). If a package is returned to us (RTO) due to an incorrect address or because the customer was unavailable/rejected the delivery, a re-shipping fee will be required to dispatch the order a second time.