Contact information

Contact Us

Thank you for visiting Kivo Fashion. We are committed to providing you with a smooth and reliable shopping experience. If you have any questions, concerns, or order-related inquiries, our customer support team is here to assist you.

Customer Support Details

  • Official Email: support@kivofashion.com

  • Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

  • Online Store: Open 24/7 for browsing and ordering

  • Principal Business Address:
    Kivo Fashion
    Kartik Internationals, Industrial Area, Suhag Nagar, Firozabad, Uttar Pradesh – 283203

Order Inquiries & Modifications

Order ID Requirement
For order-related assistance, please include your Order ID in the subject line or body of your email. Your Order ID can be found in the order confirmation sent after your purchase.

Order Modifications & Address Changes
As our products are made through a print-on-demand process, orders may enter production shortly after they are placed. Therefore, requests to modify an order or change a shipping address are not guaranteed and depend on the current processing status of the order.

  • If your order has not yet entered production or been dispatched, please contact us as soon as possible. We will make reasonable efforts to accommodate your request where operationally possible.

  • If production has already started, or the order has been dispatched, changes to the order or shipping address may no longer be possible.

  • If a change cannot be accommodated, the order will generally continue to be processed according to the original order details, subject to our applicable Cancellation, Return & Refund Policy.

  • Any requested change, cancellation, refund, or modification will be considered effective only after Kivo Fashion confirms the request in writing. Sending an email or support request does not by itself constitute approval.

Customers are responsible for providing accurate and complete contact, billing, and delivery information when placing an order. Kivo Fashion cannot guarantee successful delivery where an order is affected by incorrect or incomplete information provided by the customer.

Refund Processing

Where a refund has been approved in accordance with our applicable policies, Kivo Fashion will initiate the refund within the applicable processing timeframe. Once initiated, the time taken for the amount to appear in your original payment method may vary depending on the payment provider or financial institution.

Response Expectations

Our support team reviews customer messages in the order received during active support hours.

We generally aim to respond within 24 working hours, although response times may occasionally be longer during periods of high enquiry volume, sales, holidays, or unforeseen operational circumstances.

Email Tip:
If you have not received a response within the expected timeframe, please check your Spam or Junk folder before contacting us again.

For faster assistance with an existing order, please always include your Order ID and clearly describe the issue in your message.